Card disputes

Get help with an unfamiliar, duplicate or incorrect card charge.

If you do not recognize a card charge, review its details and contact [e-mail] promptly. Disputes are handled under the issuing partner’s process and applicable card-network rules.

Information to prepare

• The transaction date, merchant, amount and currency.
• Why the charge appears incorrect or unauthorized.
• Receipts, order details or cancellation confirmation where relevant.
• Any response you received from the merchant.

For a non-fraud issue, contacting the merchant may help resolve the charge. Do not send full card credentials or sign-in codes to support.

Suspected unauthorized use

Freeze the card if the control is available and confirm the updated status. If you cannot access card management, tell support that you suspect unauthorized use.

What happens next

Follow the issuing partner’s instructions for submitting evidence and meeting deadlines. Review time, provisional credit and the outcome depend on the case and applicable terms. A refund or provisional credit is not guaranteed.

Next

• Cards
• Card limits and controls
• Security and wallet backup