Skip to main content
If you do not recognize a card charge, review its details and contact hi@glide.co promptly. Disputes are handled under the issuing partner’s process and applicable card-network rules.

​
Information to prepare

  • The transaction date, merchant, amount and currency.
  • Why the charge appears incorrect or unauthorized.
  • Receipts, order details or cancellation confirmation where relevant.
  • Any response you received from the merchant.
For a non-fraud issue, contacting the merchant may help resolve the charge. Do not send full card credentials or sign-in codes to support.

​
Suspected unauthorized use

Freeze the card if the control is available and confirm the updated status. If you cannot access card management, tell support that you suspect unauthorized use.

​
What happens next

Follow the issuing partner’s instructions for submitting evidence and meeting deadlines. Review time, provisional credit and the outcome depend on the case and applicable terms. A refund or provisional credit is not guaranteed.

​
Next